Notice: This page is an AI-generated English translation and may contain errors. The Japanese page is the authoritative version.
Can’t log in
- You cannot log in if a user account is not registered.
(Please sign up or complete the user migration procedure) - If you enter the wrong username, you will not be able to log in.
(This is different from the login-id of the old site. Please complete the user migration procedure.) - You cannot log in if your account is locked.
(Please contact the office)
The user migration procedure is not completed
The message “An error has occurred. This account cannot be migrated” is displayed during the user migration procedure
- You may already have an account on myPage. Please try logging in normally.
- If you used CINTS in the structural analysis field before 2021, you already have a myPage account.
- If the same email address is registered for multiple applicant numbers on the old CINTS site, automatic account transfer will not be possible, so please contact the secretariat.
Unable to reset password
- If the combination of login username and email address is incorrect, you will not be able to reset your password. Please perform a username inquiry using the email address you think you are using.
- The login-id from the old management screen cannot be used. Please perform the user migration procedure.
- If the email address registered on the old management screen is different from the current email address, you will not be able to reset your password. If your email address has changed after registering to use CINTS for the first time, please contact the office.
I don’t know my login password
- If you know your registered email address and username, you can reset your password.
I don’t know the username
- If you know the registered email address, you can check the username.
Account locked
- If you fail to log in multiple times in a row, your account will be locked to protect your account. If your account is locked, please contact our office so we can verify your identity and unlock it.
- An unsuccessful login attempt by a third party will also lock your account.
- Due to a prank or a failed login by another user with a similar login name, your account may be locked even if you do not remember the user.
I want to change my username
- You can change your username during the migration process from your old site.
- Once you start using it, you cannot change your username, but if your account is frequently locked due to mischief, etc., we will deal with it on an individual basis, so please contact the office.
- Even if you used CINTS in the structural analysis field before 2021, you can change your username only once. (User migration procedure)
Unable to access myPage
- For security reasons, myPage restricts access by IP address. Access permission is basically registered by whitelisting addresses of domestic universities, major providers, etc.
- If you are unable to access myPage even though you are using it from within Japan, we will lift the access restriction on an individual basis.
- When requesting to lift access restrictions, please check the global IP address of the device from which you are accessing and contact the secretariat. (Displayed as access source IP information at the bottom of this page.)
- The entire network address, including the requested IP address, will be registered in the list, but depending on the provider, the range of automatically assigned IP addresses may change, so restrictions may be re-imposed after access restrictions have been lifted. In that case, we apologize for the inconvenience, but please contact the secretariat again to request that the restriction be lifted.
Access source IP information
216.73.216.48
This page was created by an AI agent.